https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-iii

https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-iv

https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-v

1. Please note that we need to spend considerable time to manage and handmade each order.  If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.  Rescheduling is subject to availability of the new pick up / delivery date.
2. No cancellation and refund would be accepted after the order is confirmed.  We also reserve the right to not accepting any reschedule request due to limited availability. 

1. No cancellation and refund would be accepted after the order is confirmed.  We also reserve the right to not accepting any reschedule request due to limited availability. 
2. Please note that we need to spend considerable time to manage and handmade each order.  If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.  Rescheduling is subject to availability of the new pick up / delivery date.
3. As we have to prepare in advance for every order, we do not accept cancellation and reschedule request due to bad weather and other force majeure situation.

1. Service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted.  Customer has to reschedule the pick up / delivery date to another date which is within 2 days of the original pick up / delivery date.
2. As we have to prepare in advance for every order, we do not accept cancellation and reschedule request due to bad weather and other force majeure situation.

1. The price of our works is not based on weight (lbs)!!  It mainly depends on the design requirement and size (for cakes, in diameter).
2. The listed price is only applicable to the standard design.  If any amendment is needed, Phoenix Sweets reserves the right to provide further quotation.  The actual price of the sweets depends on the finalised design requirement. 
3. Please note that as the colour is hand mixed, it is very likely that the colour and look of the cake vary slightly from the reference photo.  The product photo in this online store is for reference only.

1. By submitting order, you agree to accept the terms and condition.
2. In case of disputes, the decision of Phoenix Sweets shall be final and binding.

1. Our butter cream cake and fondant cake are supposed to be consumed at room temperature. They can be stored in indoor air-conditioned room overnight.
2. If you wish to store the butter cream cake or fondant cake in fridge, please store it in the cake box. Before consumption, please leave it (also inside the box) in indoor air-conditioned room for at least 1 hour.